Support

FAQS

What is fiber?

Fiber-optic networking consists of bundles of tiny clear glass or plastic fibers rather than copper wires. Because fiber transmits light instead of electrical signals, data travels faster than it does through copper—literally at the speed of light—offering users high bandwidth and data integrity over long distances.

Is fiber new?

Fiber was first used in 1977 to provide voice communication; in 1988 the first transatlantic fiber cable allowed global fiber connections. Since then, the growth of the Internet and the resulting demand for high bandwidth have made fiber networks an increasingly popular solution for home and business data connections.

How fast is fiber?

Imagine a data stream so blazing fast that computers connected to it often can’t keep up. OpenFiber’s basic, shared residential connection enables speeds of up to 1Gbps. This allows everyone in your house to stream movies at the same time without interruptions or buffering—even in bandwidth-hungry 4K resolution. Connections are symmetrical as well, so you can upload home video as quickly as you stream a film.

What is a symmetrical connection?

Over non-fiber Internet connections, upload speeds are much slower than download speeds. Fiber speeds are symmetrical, meaning data travels at the same speed in both directions, so you can post data as quickly as you stream it. Picture being able to simultaneously upload videos, chat live, sync to the cloud, and log into your company’s network, all at lightning-fast 1Gbps or 10Gbps speeds.

Why should I use fiber?

For starters, fiber gives you much better bandwidth-data speeds-than standard copper connections. Fiber also preserves signal quality over long distances and though weather extremes. Our durable cables, similar to ones that have held up for decades, will support even greater speeds when they become available

What makes OpenFiber different?

Unlike other fiber network operators (Google, AT&T, Verizon), OpenFiber lets you choose from a wide range of service providers that offer Internet access over our network. This gives you numerous options for speeds and pricing.

What if my existing service is adequate?

Even if you aren’t interested in a faster connection, the ISPs on our open-access network can offer you plans less expensive than your current provider. Future-proof fiber is also ready to bring you higher data speeds whenever they become available—no need to upgrade your cabling.

Can I use service providers that aren't on your list?

As an open-access network, we provide access to any ISP that wants to use our fiber to bring you Internet access.

What extra equipment is required?

As with your current Internet setup, you’ll need a modem. Ours connects to the fiber cable we bring into your home and hooks up to your household Ethernet cables. Though your current modem will probably need to be replaced to accept fiber, you won’t need more equipment than you do now.

Can I keep my analog land line?

Yes you can. Your existing phone line can be run in parallel to fiber.

How do I get started?

Yes you can. Your existing phone line can be run in parallel to fiber.

Our Getting Fiber guide provides the next steps towards your fast, fiber future.

Contact

OpenFiber Inc.
2010 El Camino Real # 624
Santa Clara, CA 95050-4051

(800) 398-2402

sales@openfiber.net
support@openfiber.net

Now you have a better broadband choice.